Thank you for choosing e-translate.online.
We value your trust and are committed to providing high-quality online translation and language services.
Please read our Refund Policy carefully to understand when and how refunds may apply.
1. General Policy
All services provided by e-translate.online are digital and non-tangible, meaning that once a service or translation has been delivered, it cannot be returned or exchanged.
Because of the digital nature of our work, refunds are only issued in specific cases described below.
2. Eligibility for Refunds
You may be eligible for a full or partial refund if one or more of the following apply:
The service was not delivered within the agreed timeframe and no progress was made after 7 business days.
A clear technical issue on our platform prevented you from receiving your translation or using the purchased service.
You were charged twice for the same order (duplicate payment).
Refunds will not be granted in the following cases:
You changed your mind after the service was delivered;
The translation or service did not meet your personal expectations, but was delivered according to the agreed description;
Misuse, misunderstanding, or misinterpretation of the translated content;
Delay or error caused by incorrect or incomplete information provided by you.
3. How to Request a Refund
To request a refund, you must contact us within 7 days of your purchase or delivery date.
Please include:
Your full name;
Order number or transaction ID;
Reason for the refund request;
Any supporting evidence (if applicable).
Send your request to:
📧 [email protected]
We will review your request and respond within 3–5 business days.
4. Refund Processing
If your refund is approved:
The refund will be processed to your original payment method;
It may take 5–10 business days for the amount to appear in your account (depending on your bank or payment provider).
5. Service Cancellations
If you wish to cancel a service before work begins, you may contact us immediately.
If the project has not yet started, a full refund may be issued.
Once the work has begun, no refund can be issued.
6. Changes to This Policy
We may update this Refund Policy from time to time to reflect new regulations or business changes.
The updated version will always be available on this page with a new “Last Updated” date.
7. Contact Us
If you have any questions about our Refund Policy, please contact us at:
📧 [email protected]